support.quark.comSupport : Quark Software Inc.

Quark Software Inc. Upgrade to Advantage Login Sign-up Home Solutions Welcome to Quark Support Portal Enter your search term here... Search How can we help you today? -- The Quark Support Team is passionate about providing a world-class customer experience through excellent customer service! Contact Us QuarkXPress Advantage Members: To receive free support, Login to submit a ticket or if you are a new member Sign-Up to create your support portal account today. Not on Advantage? Login or create a support portal account to contact us to learn what options you have. Knowledge Base You may browse through our Knowledge Base section to check out frequently asked questions and get the best practices. Announcements August 2018 Release Notification for Enterprise Please note that technical support for QuarkXPress 2018 will end on July 31, 2020. Please note that technical support for QuarkXPress 2017 ended on November 30, 2019. QuarkXPress - Product Support Guidelines At Quark we take pride in our customer’s success. End of Life (EOL) timelines are crucial for us to prioritize on new QuarkXPress releases and to align our customers’ expectations. By providing visibility into product release / support guidelines, our customers are better able to plan their adoption of new releases. The purpose of this information is to elaborate on the following: System requirement for QuarkXPress (version) OS supported Timelines for Product availability, Technical support and product updates. Product Support Matrix New Feature Release OS upgrade Release Technical Support Bug Fix Updates Self-help Support Customers on Advantage/Maintenance Plan Bug Fix Updates Self-help Support Customers with No (Expired) Plan* EOL EOS Terms and Definition EOL – End of Life - The date on which product reaches end of life for technical support and product updates. EOS - End of Sale – The date when a product release is no longer available for new sale to the customer. New Feature updates will be available until EOS. OS upgrade release will be available until EOS. Technical Support – Support provided by Quark to Advantage/Maintenance Plan customers via portal, phone, chat for a QuarkXPress release. The supported versions will be the current version and the last major version. Support is available until product versions reach EOL. Bug fix updates – Product updates that includes corrections, bug fixes and minor modification. These updates are available until product reaches EOL. Self-help Support – Self-support documentation available to customers on our support portal – support.quark.com . System requirements for QuarkXPress CPU with dual cores or more 4GB RAM available for QuarkXPress 2GB hard disk space for installation QuarkXPress Products QuarkXPress 2015 OS supported Mac OS X® 10.9.5 (Mavericks), Mac OS X® 10.10.x (Yosemite), Mac OS X® 10.11 (El Capitan) Microsoft® Windows® 7 SP1 (64 Bit), Windows® 8 (64 Bit), Windows® 8.1 (64 Bit) or Windows® 10 (64 Bit) EOS – 31st July EOL – Discontinued QuarkXPress 2016 OS supported Mac OS X® 10.9.5 (Mavericks), Mac OS X® 10.10.5 (Yosemite), Mac OS X® 10.11.x (El Capitan) Microsoft® Windows® 7 SP1 (64 Bit), Windows® 8.1 with April 2014 update rollup update (KB2919355) and March 2014 servicing stack update (KB2919442) (64 Bit) or Windows® 10 Version 1511 (64 Bit) EOS – 31st July 2019 EOL – 30th November 2019 QuarkXPress 2017 OS supported Mac OS X® 10.10.5 (Yosemite), Mac OS X® 10.11.x (El Capitan), macOS® 10.12.x (Sierra), macOS® 10.13 (High Sierra) Microsoft® Windows® 7 SP1 (64 Bit), Windows® 8.1 (64 Bit) with April 2014 update rollup update (KB2919355) and March 2014 servicing stack update (KB2919442), Windows® 10 Version 1703 (64 Bit) EOS – 31st July 2019 EOL – 30th November 2019 -- QuarkXPress 2018 OS supported Mac OS X® 10.11.6 (El Capitan), macOS® 10.12.6 (Sierra), macOS® 10.13.x6 (High Sierra) and macOS® 10.14.x (Mojave). Microsoft® Windows® 7 SP1 (64 Bit), Windows® 8.1 with April 2014 update rollup update (KB2919355) and March 2014 servicing stack update (KB2919442) (64 Bit) or Windows® 10 Version 1709 (64 Bit) or later EOS – 31st July 2019 EOL – 31st July 2020 Self-help support – available at www.support.quark.com QuarkXPress 2019 OS supported macOS® 10.12.6 (Sierra), macOS® 10.13.6 (High Sierra), macOS® 10.14.6 (Mojave) and macOS® 10.15.1 (Catalina) Microsoft® Windows® 8.1 with April 2014 update roll up update (KB2919355) and March 2014 servicing stack update (KB2919442) (64 Bit), Windows® 10 Version 1803 (64 Bit) or later EOL – 31st July 2021 Self-help support – available at www.support.quark.com QuarkXPress 2020 OS supported macOS® 10.13.6 (High Sierra), macOS® 10.14.6 (Mojave) and macOS® 10.15.1 (Catalina) Microsoft® Windows® 8.1 with April 2014 update roll up update (KB2919355) and March 2014 servicing stack update (KB2919442) (64 Bit), Windows® 10 Version 1803 (64 Bit) or later EOL – 31st July 2022 Self-help support – available at www.support.quark.com NOTE – Customers who are not on active Advantage/Maintenance plans, please visit our Quark Store or Contact Sales directly to upgrade to an Advantage plan to receive unlimited technical support and quarterly feature updates. 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